“It’s been nearly a year since the devastating fire we…

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…experienced at our association. I wanted to follow up with you and express my appreciation again on the support and expert handling from RGR that we experienced due to this tragic event. Now that we are well underway with the rebuild of our loss, we can see the Light at the end of the tunnel and look forward to getting things back to normal.

The performance of you and the entire RGR team made dealing with this situation for the Trustee’s and Owners as palatable as possible considering all the circumstances and challenges we faced. From the response RGR provided on the day of the event, through dealings with insurance companies, public adjusters, the Town, the Owners and Trustee’s you answered the bell each and every time. Also with all the additional support and service RGR supplied during this time never did the rest of our complex experience any short falls of your daily responsibilities of managing and maintaining the property. In fact since my tenure as a Trustee the grounds and buildings have never looked better and the financial position of our Association has never been stronger.

I felt compelled to pass on my satisfaction of RGR’s performance as our management company. As a business owner myself I spend a good portion of every day dealing with client issues and sometimes unreasonable demands. I always appreciate when a customer acknowledges our hard work and the services we provide. Your organization continues to deliver the promises you made when our Board had interviewed RGR and put you under contract. Thank you again and keep up the good work.

Jim-Trustee.

Yes We’ve Been Through It

On a typical Sunday morning in the summer of 2013, one of our Condo Associations experienced the unimaginable. Twelve units were completed gutted in a fast-moving fire, caused by careless cigarette disposal. Fortunately, everybody got out alive but the loss was nevertheless devastating to those homeowners and residents.

Within an hour of the emergency call, RGR Property Management had implemented its Crisis Management procedures and calmly coordinated with the Fire Department, Insurance Adjusters, Homeowners, and media, while also assisting the families who had lost everything in the fire.

In the days after the fire, we continued to work with the families and the board. We assisted them in recovering what could be salvaged from the destroyed units and helped them secure temporary housing. We provided guidance to the board to navigate the complicated world of insurance adjusters, restoration service companies and dealing with distressed unit owners.

We oversaw the insurance claim process and secured a settlement that fully covered the cost of rebuilding the units. Furthermore, we managed the entire capital project from demolition of the old units to full rebuild of twelve new units.

Our Promise

Our crisis management experience is unique when compared with many property management companies. While we hope none of our clients ever experience such a tragedy, you can rest assured that in any emergency, RGR Property Management is ready to respond.